Portfolio

Selected Work

The systems I've built, leading with the AI work, plus the instructional design that built the foundation.

Two sections. First, the professional work I've shipped, starting with the AI pipeline I built. Then the instructional design projects from my M.Ed. that built the foundation. Real problems, real numbers.
Professional Work Front-End Analysis Prototyping Project Development UX Testing Final Projects
Professional Work
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4-Agent AI Pipeline
Entrata

4-Agent AI Pipeline: Entrata

Built in Python and GitHub. 4 specialized agents cut standard article updates 62% (8 hours to 3, across 80% of the work) and complex drafting from 14 hours to 90 minutes. 8+ hours per cycle back to the team.

Customer Onboarding Ecosystem: Canopy

Customer Onboarding Ecosystem: Canopy

Built from scratch: Knowledge Base, LMS, video library, 2 certification programs. Grew the org from 1 to 30. 30% onboarding efficiency, 40% churn reduction.

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Knowledge Base Migration
Entrata

Knowledge Base Migration: Entrata

Zendesk Copenhagen to Lotus migration across 3,500+ articles. 60% ticket deflection, 35% faster content turnaround, self-service up 25% year over year.

Experience Basecamp: Qualtrics
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Experience Basecamp: Qualtrics

On-demand learning platform on Skilljar. 70+ digitized courses on guided pathways. $1.6MM in revenue over 24 months.

Certification Program Design

Certification Program Design

Certification design covering curriculum, assessments, and proctor-ready delivery. Built to validate real customer proficiency.

Earlier Work

Graduate-level instructional design projects, M.Ed. program, University of Utah (2017 to 2019)

Front-End Analysis

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Needs Analysis

Needs Analysis

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Defining Goals

Defining Goals

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Flowchart

Flowchart

Prototyping

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Storyboarding

Storyboarding

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Mock-up Trials

Mock-up Trials

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Prototyping

Prototyping

Project Development

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Timeline

Timeline

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Content Development

Content Development

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Evaluation Design

Evaluation Design

UX Testing

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HCI Walkthrough

HCI Walkthrough

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Client Interview

Client Interview

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User Testing

User Testing

Final Projects

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Utah Foster Care

Utah Foster Care Online Training

Needs Analysis

Needs analysis conducted to identify performance gaps and skill deficiencies across a client team; findings shaped the learning objectives, content scope, and delivery strategy for a full onboarding redesign.

  • Category: Needs Analysis

Defining Goals

Goal-setting framework built on ITIL best practices to match project deliverables with measurable business outcomes, defining success criteria and stakeholder expectations before any development began.

  • Date: May 2018
  • Category: Project Management

Flowcharts

Process flowcharts mapping current-state workflows and identifying friction points, delivered as part of a front-end analysis to guide curriculum structure and pinpoint where learner support was most needed.

  • Category: Front-End Analysis

Storyboarding

Course storyboard outlining scene-by-scene structure, narration scripts, and interaction design for a multi-module e-learning program, used to get stakeholder sign-off before production began.

  • Category: Project Management

Mock-Up Trials

Prototype mockups created to test interface layouts and interaction patterns before full development, iterated based on SME and stakeholder feedback during the review cycle.

  • Category: Prototyping

Prototyping

Functional prototype built to validate instructional design decisions and assessment approach before full-scale development, reviewed with client stakeholders to confirm the design matched defined learning goals.

  • Category: Prototyping

Timeline

Project development timeline defining milestones, dependencies, and owner assignments across a cross-functional team, keeping the client and internal stakeholders in sync throughout a 12-week development cycle.

Content Development

Content development deliverable translating SME knowledge into structured, learner-ready course material, written to match identified performance objectives and the target audience's existing knowledge baseline.

  • Category: Project Development

Assessment Design

Evaluation strategy defining formative and summative assessments tied to learning objectives, designed to measure knowledge transfer and provide actionable data for iterating on course content post-launch.

HCI Walkthrough

Heuristic evaluation and cognitive walkthrough of a learning interface, identifying usability issues before launch and producing a prioritized findings report used to refine navigation and interaction patterns.

  • Category: UX Testing

Client Interview

Structured client interview documentation capturing stakeholder expectations, success metrics, and project constraints, used to get the project team on the same page and establish a shared definition of done.

User Testing

User testing plan and findings report evaluating learner experience with a course prototype, identifying navigation pain points and comprehension gaps that were addressed before final delivery.

Final Project: Utah Foster Care

Full-cycle instructional design project for a non-profit client: from needs analysis and storyboarding through development and delivery of an online training program for prospective foster families in Utah.

  • Category: Final Projects